FastMail supports both POP and IMAP access to your mail by external clients such as Outlook Express/Netscape/Eudora/Pine/etc. All users get IMAP access; not all users get POP access. See the pricing table for details. Please see IMAP vs. POP to understand the difference between them and why we recommend IMAP.
If you already know how to set up your email client, see Server Names and Ports for the server details you need.
For detailed instructions on setting up IMAP access to your FastMail account, check the following links depending on your email software:
- Outlook 2003
- Outlook XP/2002
- Outlook 2000
- Apple Mail, Mac OS X 10.4 - 10.5
- Apple Mail, Mac OS X <= 10.3
- Thunderbird 1.x
- Netscape 7+
- Netscape 4
- Outlook Express (Mac OS 9 and earlier)
- Eudora (Mac)
- Evolution (Linux)
- The Bat!
- JBMail (POP only; no IMAP)
- Incredimail (external link) (POP only; no IMAP) - also see Server Names and Ports
If your email client is not listed here, you'll have to check its documentation on how to setup an IMAP server and see Server Names and Ports .
We've made our setup instructions above as clear as possible, and with the generous help of volunteers, we've covered more email clients than any other system we know. All the configurations have been tested and used by other people and are known to work.
It's impossible for us to diagnose every problem with every email client, computer, network connection, etc., so unfortunately we can't provide individual help to users. Things to try:
Remove and recreate your account, double-checking the appropriate set of steps above.
Common problems include using capital letters in your username, or not including the '@fastmail.fm' part of your username.
Post to a newsgroup, such as the news.microsoft.com newsgroups; someone else there may have had a similar problem and solved it before.
Call the support desk of your email software vendor, since they may be familiar with the problem that you are tackling.
Go to our forum and search for keywords related to your problem. You may also post to the forum with your question; someone else there may have had a similar problem and solved it before.