How to set up a Business or Family account

Create a Business or Family account

To create your own business or family account:

  1. Go to the business or family signup page.
  2. Under each account type, specify the number of accounts you wish to create using the drop-down menu. For example, if you want everyone in your four-person company to each have their own Standard account, select 4 from the drop-down menu. You can also change account levels and add/remove accounts at any time after you have created your business/family account.
  3. Click the Sign Up button. The 'Signup a new package' page appears.

  4. Enter the business or family name you want, and the password you want for the Master user account.
  5. Read the Terms of Service, which you can view by clicking the link, and tick the checkbox to confirm that you agree.
  6. Click the Create button.

Note: BE SURE TO CAREFULLY READ BOTH THE TERMS OF SERVICE and the POLICY ON BULK EMAIL SENDING, which are accessible through the links you will see right at the box you will check to agree to them. To maintain consistent email delivery for all our users, we will lock any accounts that violate our TOS or Bulk Email guidelines.

While you're creating your package, you'll be asked to add any existing domains you have. You are also given the option of choosing which primary domain you'd like to use. The default is fastmail.fm, but there are many others to choose from if you don't have your own.

If you have an existing domain you want to use with us, you'll need to change the DNS for the domain to point to us so that email starts coming to our servers. Please see our domain management instructions for information on how to do this, and what you need to change.

After you've chosen your domain options, click the Next button. The "Billing cycle" page appears and you can choose to be billed either every 3, 6, or 12 months.

The "Users" page allows you to add the usernames and domain names for each of the accounts you wish to create. Type the information for each user in the appropriate fields and click the Add button. When you are finished, click Next.

Once your package is created, you'll be in the Master user account. This account is not designed for everyday use, it's a "bootstrap" account that allows you to create your real user accounts.

Write down the details of the master user account, including your full account name and the password, and store them somewhere safe. In general usage, you will never have to use this account, but if you accidentally forget your password one day, or manage to remove administrator rights from yourself, you can always get back in with the master user account.

Designate an adminstrator

After you've created your package container, you'll want to set up an account for yourself, and mark that account as an administrator of the business/family.

If you have an existing FastMail personal account, you can import that into the business/family account. If you don't have an existing account, use the "Add / delete / change users" screen to create an account for yourself.

To make an account an administrator:

  1. Go to the Manage → View / manage users screen.
  2. Click the [+] link in the left column next to your account name.
  3. Click the "Give admin rights" link in the menu. This will make you an administrator of the business/family.
  4. Now log out of masteruser account and log back in under your own user name. You will now see a "Manage" link in the main menu in the top left of the page.