We offer a complete refund if you request one within 2 weeks of signing up an account.
We don't offer refunds more than two weeks after signing up an account.
To get a refund, please submit a support request with the subject "Refund request" by using the Support link at the top of the FastMail homepage. Make sure you include your username and password when requested while creating the ticket so we know which account to refund and that you are the true owner.
If you used a credit card for payment, you can get an immediate refund by using the Manage -> Delete Business/Family screen. The business/family is immediately closed and the money refunded to your credit card.
If you didn't use a credit card, or in some other circumstances (you sent a gift certificate with money from the business/family, you detached a user from the business/family), an immediate refund is not possible. Please follow the "Refund process - personal account" instructions above instead.