Using FastMail with Windows Mail (Windows Vista)

What you need to know

Windows Mail is bundled with Microsoft's Vista operating system.
Windows Mail can easily be configured to utilize the folder features that are part of FastMail.

Note: If you already know how to set up your client, and you already understand the information below, see this help page for the server information you need to set up your e-mail client. The Troubleshooting Issues section at the bottom of this page may be helpful if you have problems.

In order to use Windows Mail with FastMail, you'll need to enter the following information:

  • username - When you signed up for FastMail, you chose a username which is also your e-mail address. You must use the full username, including the name and the domain part, which is the part after the '@' symbol. For example, a user named John Doe might have chosen a username of "". Make sure that you specify your username in lowercase only.
  • password - When you signed up for FastMail, you chose a password to go along with your username. You will need the password to access your account. The password also keeps others from being able to access your e-mail. Your password is case sensitive, so be sure that you type it in correctly. "PASS123" is different to  "pass123". Often, users forget about the CapsLock button and mistype their password.
  • incoming mail server (IMAP or POP) - This is the server that you get your e-mail from. Internet Message Access Protocol (IMAP) and Post Office Protocol (POP) are retrieval methods used to move e-mail messages from the server to your e-mail client so that you can read your messages. POP access is not available for all service levels, please check the pricing table for details. Secure Sockets Layer (SSL) is required for your protection as well. SSL keeps people from reading your e-mail as it is transmitted between the e-mail server and your computer.
  • outgoing mail server (SMTP) - This is the server that sends your e-mail. Simple Mail Transfer Protocol (SMTP) is the method that your client uses to move e-mail messages from your client to the server so that it can send your messages. The FastMail SMTP server is not available for all service levels, please check the pricing table for details. If your service level does not allow use of the FastMail SMTP server, you must use the SMTP server provided by your Internet Service Provider (ISP).

    The FastMail SMTP server requires SMTP Authentication. This keeps people who are not users of the FastMail service from using the SMTP server to send spam messages on the Internet. SSL is required for the FastMail SMTP server. If you don't use the FastMail SMTP server, you may have different options or requirements. You will need to get that information from your ISP.

Incoming/Outgoing Server Setup

  1. First Time Startup
    If you have never utilized Windows Mail before, you will be presented with the New Account window. Proceed to Step 2.
    If you already have Windows Mail setup for other email accounts, use the menu and choose Tools / Accounts... The account listing will appear, click the Add... button and choose to add an email account.

  2. Add Account
    The first page of the Add Account wizard appears. Enter your own name, click Next.

    The second page appears, enter your preferred email address and press Next.

    The third page appears, choose IMAP as the connection type.
      For the incoming and outgoing servers, enter:
      Be sure to click the Checkbox for Outgoing server requires authentication.
      Click Next to go to the final page.

    The fourth page appears, enter your full FastMail user name and password. press Next.

    The final page of the setup wizard will appear, to confirm your email setup.
      Be sure to click the Checkbox for Do Not Download my e-mail folders at this time. There is some additional configuration to be performed.
    Click Finish to create the account.

  3. Configure Advanced Settings
    Your new email account will appear in the account list.
    Highlight the account for and click the Properties button.

    The General Settings window will appear.
    We recommend changing in the description field to something easier to identify.
    In the example below, we changed it to FastMail.

    Now click on the Advanced tab.

    Enable the checkbox next to This server requires a secure connection (SSL) for both the incoming and outgoing servers.
    Also ensure that the Outgoing mail (SMTP) port is set to 587
    Set the Incoming mail (IMAP) port to be 993

    Now click on the IMAP tab.

    Enter the value INBOX in the Root folder path

    You must also change some folder names in the Special Folders section.
    Enter the value Trash in the Deleted Items path.
    Enter the value Junk Mail in the Junk path.
    Please note that all values are case sensitive. Be sure to capitalize items correctly.

    Press the OK button.
    Windows Mail will now ask if you would like to Download Folders.
    Click Yes to start using Windows Mail with your account.

    Windows Mail will then present a folder list of subscribed folders.
    Click OK to close this window.

  4. Account Configuration Complete
    At this point, Windows Mail should show a list of Folders under your account name.
    The list should look somewhat similar to the image below.

Special Notes

Early versions of Windows Mail would create a large number of connections to our mail servers if you have many folders defined. If you are receiving an error from our system stating "too many logins during an hour", consider changing the folders that Windows Mail will continually synchronize.

This is easy to adjust. For a non-critical folder, simply highlight it, and right-click.
Choose the Synchronization Settings / Don't Synchronize menu choice.
This doesn't prevent usage of the folder, you will simply have to click on a folder to see its contents.

Last modified on: Wed Jan 28 18:00:00 UTC 2010