Using FastMail with The Bat!

Note: If you already know how to set up your client, and you already understand the information below, see this help page for the server information you need to set up your e-mail client. The Troubleshooting Issues section at the bottom of this page may be helpful if you have problems.

In order to use The Bat! with FastMail, you'll need to enter the following information:

  • username - When you signed up for FastMail, you chose a username which is also your e-mail address. You must use the full username, including the name and the domain part, which is the part after the '@' symbol. For example, a user named John Doe might have chosen a username of "". Make sure that you specify your username in lowercase only.
  • password - When you signed up for FastMail, you chose a password to go along with your username. You will need the password to access your account. The password also keeps others from being able to access your e-mail. Your password is case sensitive, so be sure that you type it in correctly. "PASS123" is different to  "pass123". Often, users forget about the CapsLock button and mistype their password.
  • incoming mail server (IMAP or POP) - This is the server that you get your e-mail from. Internet Message Access Protocol (IMAP) and Post Office Protocol (POP) are retrieval methods used to move e-mail messages from the server to your e-mail client so that you can read your messages. POP access is not available for all service levels, please check the pricing table for details. Secure Sockets Layer (SSL) is required for your protection as well. SSL keeps people from reading your e-mail as it is transmitted between the e-mail server and your computer.
  • outgoing mail server (SMTP) - This is the server that sends your e-mail. Simple Mail Transfer Protocol (SMTP) is the method that your client uses to move e-mail messages from your client to the server so that it can send your messages. The FastMail SMTP server is not available for all service levels, please check the pricing table for details. If your service level does not allow use of the FastMail SMTP server, you must use the SMTP server provided by your Internet Service Provider (ISP).

    The FastMail SMTP server requires SMTP Authentication. This keeps people who are not users of the FastMail service from using the SMTP server to send spam messages on the Internet. SSL is required for the FastMail SMTP server. If you don't use the FastMail SMTP server, you may have different options or requirements. You will need to get that information from your ISP.

Thanks to Raspal Seni for these instructions.

Incoming/Outgoing Server Setup

The Bat! is an excellent POP client, but its IMAP support is currently extremely limited. If you use The Bat! you will not have access to many IMAP features; The Bat! treats IMAP servers much like POP servers, so it does not benefit from IMAP's extra capabilities.

  1. Launch The Bat! and select 'New' from the 'Account' menu.
  2. You'll be presented with the 'Create New User Account' dialog box. Enter an account name for this account, for example, 'FastMail Account', and then click 'Next'.
  3. In the next screen, enter your full name in the 'Your full name:' field and your FastMail email address in the 'E-mail address:' field. Click 'Next'.
  4. Enter '' as the SMTP and POP3 server. (You'll be able to change it to IMAP, later.) Click 'Next'.
  5. Note:These instructions assume that you are a member. If you are a guest, you will need to use your Internet Service Provider's SMTP server; in the SMTP server section above use your ISP's SMTP server name, NOT ''. You will need to contact your ISP if you do not know their SMTP server name. Or simply purchase a membership, which is a setup fee of $14.95; click 'Upgrade' on the 'Preferences' screen to do this.

  6. Enter your FastMail email addresss in the 'Username:' field, and your FastMail password in the 'Password' field. The 'Leave copy of messages on the server' check box will be unchecked by default. Click on it to leave a copy of messages on the FastMail server if you want to read them later on the road, using the web interface or another mail client.
  7. Click 'Yes' on the following screen where it asks, 'Do you want to check all account's settings now?' and then click 'Finish'.
  8. You'll be presented with the 'Account Properties' dialogue box with your name and email settings details. Click 'Transport' on the left. On the right side, click the 'Protocol' drop down menu and select IMAP4.
  9. Now, click on 'Authentication' button near the 'SMTP Server'.
  10. You'll be presented with a screen similar to the following except that 'Perform SMTP Authentication (RFC 2554)' will be unchecked. Click to enable it and then click 'Use specific settings'. Enter your FastMail email address as the 'User' and your FastMail password as the 'Password'. Click 'OK'.
  11. You may now click 'Mail Management' on the left, if you do not want to download large messages or attachments. On the following screen, 'Receive header only if message size is greater than' is unchecked by default. Click to enable it and then specify the maximum size of email you want to download.

    50 K is good enough for mails without attachments but you can specify anything you like. Any emails larger than this size will not be downloaded to your computer and will be left on the server which you can manage later using the control center or the web interface. Click 'OK'.

  12. You should now see a new server icon in the folders list on the left with the name you entered in step 2. You can now use The Bat! to access all your emails in your FastMail account.
  13. If you want to use The Bat! to manage emaills on the FastMail server, using IMAP, then Press Ctrl+Shift+F2 or else, from the 'Account' menu, select 'Dispatch mail on Server' and click 'All Messages'.
  14. You'll be presented with a screen like the following with any emails you have in your FastMail Inbox but if you click on the folders drop down menu, there won't be any other folder except 'INBOX'.
  15. To make other folders visible, select the 'View' menu and click 'Mailbox controller' or press Ctrl+M to bring up the 'Mailbox Controller' dialog box.

  16. Right click anywhere inside the Mailbox controller (or click the 'Action button) to bring up a menu. Select 'Mailboxes' and then click 'Reset mask'.
  17. Now click 'OK' on the following 'Set Mask' dialog box.
  18. You'll get a screen similar to the following except that one or more server folders might not have a destination folder set. To set it, right click on the particular server folder and click 'Set Destination Folder' in the menu (or press Ctrl+D) or use click the 'Action' button at the bottom left.
  19. Choose any existing local folder or make a new folder by clicking on the 'New' button and then click 'OK'.
  20. Now click the check box beside the folder you set the destination for and then select 'Refresh status' from the menu (or press Ctrl+R). Now the screen will be refreshed with the number of messages in each folder. Close the Mailbox controller.
  21. You can now do any online operations on any message in any of the folders on your FastMail account. The next time you check for new mail, any new messages in any subscribed folders (the ones that you checked) will be synchronized.

Learning more about IMAP

IMAP is a powerful protocol that allows you keep to your email synchronised, whether you're at home, at work, at a friends place or an internet cafe. You don't have to worry about what computer the email is on, because all the email is kept on the server and each client sees the same 'view' of the email. See this FAQ page to learn more about IMAP

Troubleshooting Issues

There are currently no known troubleshooting issues with this client.

Last modified on: Wed May 14 12:00:00 UTC 2003