Using FastMail with PocketPC 2002

Note: If you already know how to set up your client, and you already understand the information below, see this help page for the server information you need to set up your e-mail client. The Troubleshooting Issues section at the bottom of this page may be helpful if you have problems.

In order to use PocketPC 2002 with FastMail, you'll need to enter the following information:

  • username - When you signed up for FastMail, you chose a username which is also your e-mail address. You must use the full username, including the name and the domain part, which is the part after the '@' symbol. For example, a user named John Doe might have chosen a username of "". Make sure that you specify your username in lowercase only.
  • password - When you signed up for FastMail, you chose a password to go along with your username. You will need the password to access your account. The password also keeps others from being able to access your e-mail. Your password is case sensitive, so be sure that you type it in correctly. "PASS123" is different to  "pass123". Often, users forget about the CapsLock button and mistype their password.
  • incoming mail server (IMAP or POP) - This is the server that you get your e-mail from. Internet Message Access Protocol (IMAP) and Post Office Protocol (POP) are retrieval methods used to move e-mail messages from the server to your e-mail client so that you can read your messages. POP access is not available for all service levels, please check the pricing table for details. Secure Sockets Layer (SSL) is required for your protection as well. SSL keeps people from reading your e-mail as it is transmitted between the e-mail server and your computer.
  • outgoing mail server (SMTP) - This is the server that sends your e-mail. Simple Mail Transfer Protocol (SMTP) is the method that your client uses to move e-mail messages from your client to the server so that it can send your messages. The FastMail SMTP server is not available for all service levels, please check the pricing table for details. If your service level does not allow use of the FastMail SMTP server, you must use the SMTP server provided by your Internet Service Provider (ISP).

    The FastMail SMTP server requires SMTP Authentication. This keeps people who are not users of the FastMail service from using the SMTP server to send spam messages on the Internet. SSL is required for the FastMail SMTP server. If you don't use the FastMail SMTP server, you may have different options or requirements. You will need to get that information from your ISP.

Thanks to Andrew Wels for these instructions.

Incoming/Outgoing Server Setup

The e-mail client in PocketPC 2002 supports e-mail authentication. So, you can now use it with FastMail. Here's how:

  1. From the PPC Inbox select 'New Service' from the 'Services' Menu

  2. Enter your FastMail e-mail address in the yellow box and click 'Next'.

  3. If you are connected to the internet the PPC will automatically configure the e-mail settings. When this process is finished the status box will say "Completed".

  4. Enter your name in the 'Your name:' field, your FastMail email address in the 'User name:' field in the yellow box, and your FastMail password in the 'Password:' field. You can also check the 'Save Password' box to avoid reentering this data on each connection. Click 'Next'.

  5. You can choose either IMAP or POP. (The rest of this guide assumes that you choose IMAP). Click 'Next'.

  6. Enter '' as the server for 'Incoming mail:' in the green box. Paid members can give '' in the 'Outgoing mail:' field in the red box. Then click 'Options'. (Do not click 'Finish' since you must use the options menu to activate e-mail authentication.)

  7. Note: These instructions assume that you are a member. If you are a guest, you will need to use your Internet Service Provider's SMTP server; in the SMTP server section below use your ISP's SMTP server name, not ''. You will need to contact your ISP if you do not know their SMTP server name. Or simply purchase a membership, which is a setup fee of $14.95; click 'Upgrade' on the 'Preferences' screen to do this.

  8. On this page you must check 'Outgoing e-mail server requires authentication'. The other box is optional. Click 'Next'.
  9. These settings are also optional. Click 'Next'.

  10. After designating the number of days to retrieve mail, click 'Finish' and FastMail on your PPC is ready to go!

Learning more about IMAP

IMAP is a powerful protocol that allows you keep to your email synchronised, whether you're at home, at work, at a friends place or an internet cafe. You don't have to worry about what computer the email is on, because all the email is kept on the server and each client sees the same 'view' of the email. See this FAQ page to learn more about IMAP

Troubleshooting Issues

There are currently no known troubleshooting issues with this client.

Last modified on: Wed May 14 12:00:00 UTC 2003