Using FastMail with Outlook XP/2002

What you need to know

Note: If you already know how to set up your client, and you already understand the information below, see this help page for the server information you need to set up your e-mail client. The Troubleshooting Issues section at the bottom of this page may be helpful if you have problems.

In order to use Outlook XP/2002 with FastMail, you'll need to enter the following information:

  • username - When you signed up for FastMail, you chose a username which is also your e-mail address. You must use the full username, including the name and the domain part, which is the part after the '@' symbol. For example, a user named John Doe might have chosen a username of "". Make sure that you specify your username in lowercase only.
  • password - When you signed up for FastMail, you chose a password to go along with your username. You will need the password to access your account. The password also keeps others from being able to access your e-mail. Your password is case sensitive, so be sure that you type it in correctly. "PASS123" is different to  "pass123". Often, users forget about the CapsLock button and mistype their password.
  • incoming mail server (IMAP or POP) - This is the server that you get your e-mail from. Internet Message Access Protocol (IMAP) and Post Office Protocol (POP) are retrieval methods used to move e-mail messages from the server to your e-mail client so that you can read your messages. POP access is not available for all service levels, please check the pricing table for details. Secure Sockets Layer (SSL) is required for your protection as well. SSL keeps people from reading your e-mail as it is transmitted between the e-mail server and your computer.
  • outgoing mail server (SMTP) - This is the server that sends your e-mail. Simple Mail Transfer Protocol (SMTP) is the method that your client uses to move e-mail messages from your client to the server so that it can send your messages. The FastMail SMTP server is not available for all service levels, please check the pricing table for details. If your service level does not allow use of the FastMail SMTP server, you must use the SMTP server provided by your Internet Service Provider (ISP).

    The FastMail SMTP server requires SMTP Authentication. This keeps people who are not users of the FastMail service from using the SMTP server to send spam messages on the Internet. SSL is required for the FastMail SMTP server. If you don't use the FastMail SMTP server, you may have different options or requirements. You will need to get that information from your ISP.

Note 1: FastMail can also provide a full MS Exchange(tm) replacement when used in concert with Bynari InsightConnector. For details, see the Bynari site; the following information provides email sharing only, not full Exchange functionality.

These images and text were kindly donated by Geoffrey Cross. Thanks!

Incoming/Outgoing Server Setup

  1. Launch Outlook XP/2002 and select 'Accounts' from the 'Tools' menu

  2. Select 'Add a new e-mail account' and click 'Next'.

  3. It is recommended to use the IMAP mode to access FastMail. Select 'Next'.

  4. Enter '' as the incoming mail server in the green box.

    Enter '' as the outgoing main (SMTP) server in the red box.

    Enter your FastMail username/email address as described at the top of this document in the yellow box areas below.

    Enter your FastMail password as your account password. It's easiest to let Outlook remember your password so you don't have to enter it every time. When the information has been entered, select "More Settings...".

    Important: Not all service levels provide access to the FastMail SMTP server. Check the pricing table to see if your service level provides access. If not, you should instead set the 'Outgoing mail (SMTP)' field to your ISP's SMTP server. You should be able to find this information in your ISP's documentation; we don't have the information, so please don't email us asking what it is. Also, depending on the strictness of your ISP, you may also need to set the 'E-mail Address' field to your ISP's email address. The only way to be sure of if this is required or not is to try and send an email, and if you get an error, try again after changing to your ISP's email address. Finally, you should make sure that the 'My server requires authentication' checkbox displayed in step 5 below is NOT checked.

  5. Under the "Outgoing Server" tab, make sure the "My outgoing server (SMTP) requires authentication" checkbox is checked, and also the "Use same settings as my incoming mail server"

  6. On the "Advanced" tab, change the "Root folder path" to "INBOX"

  7. Check "This server requires a secure connection (SSL)" for both incoming and outgoing server, then click "OK".

  8. You will be returned to the previous window, and selecting "Next" completes the configuration of FastMail.

Learning more about IMAP

IMAP is a powerful protocol that allows you keep to your email synchronised, whether you're at home, at work, at a friends place or an internet cafe. You don't have to worry about what computer the email is on, because all the email is kept on the server and each client sees the same 'view' of the email. See this FAQ page to learn more about IMAP

Troubleshooting Issues

We'd also like to thank one of our users mikemee for the following links that Outlook users might find useful.

This page also includes some useful links to Microsoft Support articles including:

OL2002-How to Use an IMAP Account with Outlook 2002
OL2002 How to Configure Outlook to Receive Messages from an IMAP Server
OL2002 Only Subscribed IMAP Folders Appear After Upgrade
OL2002 Message Copy Remains in the Outbox When You Send Through a Hotmail or IMAP Account While Offline
OL2002 Messages Marked for Download Are Not Downloaded
OL2002 Unable to Delete Custom Folders Created on IMAP Servers

The following are other common problems using Outlook with FastMail

  1. When trying to send an email, you get an error of the form:

    The message could not be sent because one of the recipients was rejected by the server. The rejected e-mail address was ''. Subject '', Account: 'Your Name', Server: '', Protocol: SMTP, Server Response: '554 <>: Recipient address rejected: Relay access denied', Port: 25, Secure(SSL): No, Server Error: 554, Error Number: 0x800CCC79

    The important phrase in the error message is "Recipient address rejected: Relay access denied". The problem is that our server requires authentication and it isn't enabled. If you are using the FastMail STMP server (not your ISP's), you can fix this by going to the 'Tools' menu and selecting 'E-mail Accounts'. Then select your FastMail account from the list and click 'Properties'. Move to the tab named 'Outgoing Servers' and make sure the 'My server requires authentication' checkbox is checked. See 'Step 5' above what the window should look like.

  2. When trying to send an email, you get an error of the form:

    The connection to the server has failed. Account: 'Your Name', Server: '', Protocol: SMTP, Port: 25, Secure(SSL): No, Socket Error: 10060, Error Number: 0x800CCC0E

    The important phrase in the error message is "The connection to the server has failed" or "Socket Error". Your means that your ISP is probably blocking the SMTP port. We allow SMTP connections on two alternate ports to work around this problem. Go to the 'Tools' menu and select 'E-mail Accounts'. Then select your FastMail account from the list and click 'Properties'. Move to the tab named 'Advanced' and change your SMTP port from 25 to 26 or 21 to work around your ISP's block in this case.

  3. You get 'certificate errors' when trying to connect to the server. This can occur if you're using an SSL connection. You should make sure the the IMAP and SMTP server names are ''

Last modified on: Wed May 14 12:00:00 UTC 2003