Using FastMail with Outlook 2013

What you need to know

Microsoft Outlook 2013 can easily be configured to access your FastMail account.
Upgrading Outlook: The following will list the steps to set up your FastMail account with Outlook 2013. If you upgrade from a previous version of Outlook (and have already set up your FastMail account) it will import your settings, but you have to change the root folder from "INBOX" to "Inbox" (step 7 below).

Note: If you already know how to set up your client, and you already understand the information below, see this help page for the server information you need to set up your e-mail client. The Troubleshooting Issues section at the bottom of this page may be helpful if you have problems.

In order to use Outlook 2013 with FastMail, you'll need to enter the following information:

  • username - When you signed up for FastMail, you chose a username which is also your e-mail address. You must use the full username, including the name and the domain part, which is the part after the '@' symbol. For example, a user named John Doe might have chosen a username of "". Make sure that you specify your username in lowercase only.
  • password - When you signed up for FastMail, you chose a password to go along with your username. You will need the password to access your account. The password also keeps others from being able to access your e-mail. Your password is case sensitive, so be sure that you type it in correctly. "PASS123" is different to  "pass123". Often, users forget about the CapsLock button and mistype their password.
  • incoming mail server (IMAP or POP) - This is the server that you get your e-mail from. Internet Message Access Protocol (IMAP) and Post Office Protocol (POP) are retrieval methods used to move e-mail messages from the server to your e-mail client so that you can read your messages. POP access is not available for all service levels, please check the pricing table for details. Secure Sockets Layer (SSL) is required for your protection as well. SSL keeps people from reading your e-mail as it is transmitted between the e-mail server and your computer.
  • outgoing mail server (SMTP) - This is the server that sends your e-mail. Simple Mail Transfer Protocol (SMTP) is the method that your client uses to move e-mail messages from your client to the server so that it can send your messages. The FastMail SMTP server is not available for all service levels, please check the pricing table for details. If your service level does not allow use of the FastMail SMTP server, you must use the SMTP server provided by your Internet Service Provider (ISP).

    The FastMail SMTP server requires SMTP Authentication. This keeps people who are not users of the FastMail service from using the SMTP server to send spam messages on the Internet. SSL is required for the FastMail SMTP server. If you don't use the FastMail SMTP server, you may have different options or requirements. You will need to get that information from your ISP.

Incoming and Outgoing Server Setup

  1. First Time Startup
    Open Outlook 2013, it may ask you to set up a new account.
    If it does not, you can add a new email account by clicking on the File menu, and then clicking Add Account.

  2. Choose Manual setup or additional server types at the bottom of the page.
    Click Next

  3. Choose POP or IMAP
    Click Next

  4.   Enter your name and preferred email address.
      Be sure to set the Account Type to be IMAP
      Adjust the Incoming and Outgoing servers to be
      Ensure your User Name contains your complete FastMail username
      The result will look similar to the image below...

  5. Click the More Settings... button to adjust other values.
  6. Click the Outgoing Server tab, and check My outgoing server (SMTP) requires authentication

  7. Click the Advanced tab. Set both the Incoming and Outgoing servers to use the SSL encryption method.
    Set the Incoming port to be 993.
    Set the Outgoing port to be 465.
    Set the Root folder path to be Inbox.
    (If you are a Business user utilizing Shared Email folders, leave the Root folder empty)

    Press OK when you have finished.

  8. Click OK, and then Next. Outlook will then perform a connection test. Close this when it has completed.
    Click Next and then Finish to save your changes.

  9. Using all folders in Outlook 2013
  10. Click on the FOLDER tab in the main menu.
    Click on IMAP Folders. A new window will open.

  11. Click Query. A list of your folders will then show.
    Click on each folder, and then click the Subscribe button.
    Your screen should look similar to the image below. Click "OK" to close.

  12. Your account has now been successfully setup within Microsoft Outlook 2013.

Last modified on: Wed Apr 3 18:00:00 UTC 2013