Using FastMail with Outlook 2010

What you need to know

Microsoft Outlook 2010 can easily be configured to access your FastMail account. IMAP accounts appear differently in Outlook than standard POP or Exchange accounts. Outlook 2010 supports the ability to save items to the Sent Items folder on the server.

Outlook 2010 is the first version of Outlook that supports utilizing a Trash folder on the server. Outlook will now behave in a similar manner to the FastMail web interface, that is, when you delete an item it will be moved from its current folder into the Trash folder. This removes the annoying strikeout interface in Outlook.

Upgrading Outlook?: The following will list the steps to setup your FastMail account with Outlook 2010. If you upgrade from a previous version of Outlook (and had already setup your FastMail account) it will import your settings, you would simply have to update the Deleted Items behavior (step 14 below).

Note: If you already know how to set up your client, and you already understand the information below, see this help page for the server information you need to set up your e-mail client. The Troubleshooting Issues section at the bottom of this page may be helpful if you have problems.

In order to use Outlook 2010 with FastMail, you'll need to enter the following information:

  • username - When you signed up for FastMail, you chose a username which is also your e-mail address. You must use the full username, including the name and the domain part, which is the part after the '@' symbol. For example, a user named John Doe might have chosen a username of "johndoe@fastmail.fm". Make sure that you specify your username in lowercase only.
  • password - When you signed up for FastMail, you chose a password to go along with your username. You will need the password to access your account. The password also keeps others from being able to access your e-mail. Your password is case sensitive, so be sure that you type it in correctly. "PASS123" is different to  "pass123". Often, users forget about the CapsLock button and mistype their password.
  • incoming mail server (IMAP or POP) - This is the server that you get your e-mail from. Internet Message Access Protocol (IMAP) and Post Office Protocol (POP) are retrieval methods used to move e-mail messages from the server to your e-mail client so that you can read your messages. POP access is not available for all service levels, please check the pricing table for details. Secure Sockets Layer (SSL) is required for your protection as well. SSL keeps people from reading your e-mail as it is transmitted between the e-mail server and your computer.
  • outgoing mail server (SMTP) - This is the server that sends your e-mail. Simple Mail Transfer Protocol (SMTP) is the method that your client uses to move e-mail messages from your client to the server so that it can send your messages. The FastMail SMTP server is not available for all service levels, please check the pricing table for details. If your service level does not allow use of the FastMail SMTP server, you must use the SMTP server provided by your Internet Service Provider (ISP).

    The FastMail SMTP server requires SMTP Authentication. This keeps people who are not users of the FastMail service from using the SMTP server to send spam messages on the Internet. SSL is required for the FastMail SMTP server. If you don't use the FastMail SMTP server, you may have different options or requirements. You will need to get that information from your ISP.

Incoming and Outgoing Server Setup

  1. First Time Startup
    Open Outlook 2010, it may ask you to setup a new account.
    If it does not, you can add a new email account by clicking on the File menu, choose Info, then click the Account Settings button.

  2. Outlook will present a list of accounts (in a new installation, this would be blank).
    Click New... under the Email tab

  3. Choose Manually configure server settings at the bottom of the page.
    Click Next

  4. Choose Internet E-Mail
    Click Next

  5. Manually Adjust Values
    A new page will appear. Complete all the values in the form.
      Enter your name and preferred email address.
      Be sure to set the Account Type to be IMAP
      Adjust the Incoming and Outgoing servers to be mail.messagingengine.com
      Ensure your User Name contains your complete FastMail username
    The result will look similar to the image below...
    Click the More Settings... button to adjust other values.

  6. Adjust Account Description
    We recommend you change the account description to something useful that is easy for you to recognize.

  7. Adjust Outgoing Settings
    Next click on the Outgoing Server tab.
    Check the box for My outgoing server (SMTP) requires authentication.


  8. Adjust Advanced Settings
    Next click on the Advanced tab.
    Set both the Incoming and Outgoing servers to use the SSL encryption method.
    Set the Incoming port to be 993.
    Set the Outgoing port to be 465.
    Set the Root folder path to be INBOX.
    (If you are a Business user utilizing Shared Email folders, leave the Root folder empty)

    Press OK when you have finished.


  9. Click Next to Save Account
    The manual accounts settings appears, click Next to save the account.
    Outlook may give a warning about changing the Root Folder, this is normal, Press OK

    Press Finish to complete the account creation process.

  10. Save and Close Settings Window
    Click Next and then Finish to save your changes.

    Click the Close button to close the account listing

  11. Folder View in Outlook
    IMAP accounts appear in their own grouping within Outlook. By default, Outlook will display a Personal Folders group (with an Inbox folder). This is where POP accounts deliver their messages.

    For IMAP accounts, such as your FastMail, Outlook will display your folders (and INBOX) under its own group.
    An example is depicted in the image below:


  12. Set IMAP Inbox as a Favorite
    It is often convenient to set the Inbox within your account as a Favorite folder within Outlook.
    This is performed by right-clicking on the folder in your account and selecting Show in Favorites.


  13. Display all Account Folders
    Right click on any folder in your account listing and select IMAP Folders....



    Set Outlook to always display all of your account folders.
    Un-check the box for When Displaying Hierarchy in Outlook...

    You may also want to press the Query button.
    When the folder list appears, you may want to subscribe to your Junk Mail and Sent Items folders.
    Press OK when complete.

  14. Set the Deleted Items location
    Now that we are sure Outlook can see all of your account folders, we must tell Outlook to save use the Trash folder correctly.

    Using the menu, choose Tools / Accounts....
    The account list will appear. Highlight your newly created account, press the Change... button.
    Click on More Settings...
    Next click on the Deleted Items tab.
    Locate and highlight your Trash folder.


  15. Set the Sent Items location
    Next we will set Outlook to save all of your sent email messages inside your account.

    Click on the Sent Items tab.
    Locate and highlight your Sent Items folder.

    This process will tell Outlook to save all of your sent email messages to the folders within your account.

    Press OK when you have finished.


    Press Next followed by Finish to save your new settings.

    Your account has now been successfully setup within Microsoft Outlook 2010.

Special Notes

Microsoft Outlook 2010 is still in beta and is not considered final. These directions may change in the future.


Last modified on: Mon Mar 4 18:00:00 UTC 2010