Using FastMail with Netscape

Note: If you already know how to set up your client, and you already understand the information below, see this help page for the server information you need to set up your e-mail client. The Troubleshooting Issues section at the bottom of this page may be helpful if you have problems.

In order to use Netscape with FastMail, you'll need to enter the following information:

  • username - When you signed up for FastMail, you chose a username which is also your e-mail address. You must use the full username, including the name and the domain part, which is the part after the '@' symbol. For example, a user named John Doe might have chosen a username of "". Make sure that you specify your username in lowercase only.
  • password - When you signed up for FastMail, you chose a password to go along with your username. You will need the password to access your account. The password also keeps others from being able to access your e-mail. Your password is case sensitive, so be sure that you type it in correctly. "PASS123" is different to  "pass123". Often, users forget about the CapsLock button and mistype their password.
  • incoming mail server (IMAP or POP) - This is the server that you get your e-mail from. Internet Message Access Protocol (IMAP) and Post Office Protocol (POP) are retrieval methods used to move e-mail messages from the server to your e-mail client so that you can read your messages. POP access is not available for all service levels, please check the pricing table for details. Secure Sockets Layer (SSL) is required for your protection as well. SSL keeps people from reading your e-mail as it is transmitted between the e-mail server and your computer.
  • outgoing mail server (SMTP) - This is the server that sends your e-mail. Simple Mail Transfer Protocol (SMTP) is the method that your client uses to move e-mail messages from your client to the server so that it can send your messages. The FastMail SMTP server is not available for all service levels, please check the pricing table for details. If your service level does not allow use of the FastMail SMTP server, you must use the SMTP server provided by your Internet Service Provider (ISP).

    The FastMail SMTP server requires SMTP Authentication. This keeps people who are not users of the FastMail service from using the SMTP server to send spam messages on the Internet. SSL is required for the FastMail SMTP server. If you don't use the FastMail SMTP server, you may have different options or requirements. You will need to get that information from your ISP.

Incoming/Outgoing Server Setup

  1. Launch Netscape Messenger, and select 'Mail Server Properties' from the 'Edit' menu

  2. At this point you can also configure Netscape so any messages you send are sent via FastMail. To do this, enter '' into the 'Outgoing mail (SMTP) server' in the red box and your FastMail email address into the 'Outgoing mail server user name' text box. To continue setting up your IMAP connection, click the 'Add' button.

    Note: Guest users do not have access to the '' SMTP server. Member, Full and Enhanced users do have access to the '' SMTP server, so the following does not apply. Guest users should instead set the 'Outgoing mail (SMTP) server' field to your ISP's SMTP server. You should be able to find this information in your ISP's documentation; we don't have the information, so please don't email us asking what it is.

  3. You'll be presented with the dialog box below. Fill in the 'Server Name' as '', in the green box. Also fill in 'Server Type' and 'User Name' sections as below, using your FastMail email address for 'User Name'. Ensure the 'Remember Password' checkbox is ticked so you don't have to enter your password every time you use Netscape. When done, click the 'IMAP' tab.

  4. To make sure Netscape uses the same trash folder model as FastMail, make sure the 'Move it to the Trash folder' option is selected in the 'IMAP' tab. You can also select the 'Empty Trash on exit' option if you want to regularly clean your Trash folder when you close Netscape.

  5. Enter 'inbox' in the 'IMAP server directory' field in the 'Advanced' tab. Ensure the 'Server supports folders that contain sub-folders and messages' option is checked. When done, click 'OK'.

  6. Your IMAP setup is now complete. You should have four folders by default, your 'Inbox', 'Sent Items', 'Drafts' and 'Trash' folders. Here you can see that you can now use Netscape to access all your emails in your FastMail account. You can read messages, and save downloads. You can move or copy messages, either between FastMail folders, or between FastMail and local folders on your home/work machine.

Learning more about IMAP

IMAP is a powerful protocol that allows you keep to your email synchronised, whether you're at home, at work, at a friends place or an internet cafe. You don't have to worry about what computer the email is on, because all the email is kept on the server and each client sees the same 'view' of the email. See this FAQ page to learn more about IMAP

Troubleshooting Issues

There are currently no known troubleshooting issues with this client.

Last modified on: Wed May 14 12:00:00 UTC 2003