Using FastMail with Microsoft Entourage 2008

What you need to know

Microsoft Entourage 2008 for the Mac can easily be configured to access your FastMail account. Entourage supports the IMAP IDLE (Entourage refers to this as LiveSync) feature of our servers. This limits the need to perform frequent send/receive requests to receive new messages.

Entourage 2008 also supports the ability to store Sent, Trash, and Junk Mail messages on the server folders.

Note: If you already know how to set up your client, and you already understand the information below, see this help page for the server information you need to set up your e-mail client. The Troubleshooting Issues section at the bottom of this page may be helpful if you have problems.

In order to use Entourage 2008 with FastMail, you'll need to enter the following information:

  • username - When you signed up for FastMail, you chose a username which is also your e-mail address. You must use the full username, including the name and the domain part, which is the part after the '@' symbol. For example, a user named John Doe might have chosen a username of "johndoe@fastmail.fm". Make sure that you specify your username in lowercase only.
  • password - When you signed up for FastMail, you chose a password to go along with your username. You will need the password to access your account. The password also keeps others from being able to access your e-mail. Your password is case sensitive, so be sure that you type it in correctly. "PASS123" is different to  "pass123". Often, users forget about the CapsLock button and mistype their password.
  • incoming mail server (IMAP or POP) - This is the server that you get your e-mail from. Internet Message Access Protocol (IMAP) and Post Office Protocol (POP) are retrieval methods used to move e-mail messages from the server to your e-mail client so that you can read your messages. POP access is not available for all service levels, please check the pricing table for details. Secure Sockets Layer (SSL) is required for your protection as well. SSL keeps people from reading your e-mail as it is transmitted between the e-mail server and your computer.
  • outgoing mail server (SMTP) - This is the server that sends your e-mail. Simple Mail Transfer Protocol (SMTP) is the method that your client uses to move e-mail messages from your client to the server so that it can send your messages. The FastMail SMTP server is not available for all service levels, please check the pricing table for details. If your service level does not allow use of the FastMail SMTP server, you must use the SMTP server provided by your Internet Service Provider (ISP).

    The FastMail SMTP server requires SMTP Authentication. This keeps people who are not users of the FastMail service from using the SMTP server to send spam messages on the Internet. SSL is required for the FastMail SMTP server. If you don't use the FastMail SMTP server, you may have different options or requirements. You will need to get that information from your ISP.

Incoming/Outgoing Server Setup

  1. First Time Startup
    After installing Entourage 2008, you will be presented with the new start-up Setup window.
    If you already have email accounts defined, use the menu to choose Entourage / Account Settings....
    After the new screen appears, choose the New button to add an account.


    Choose Configure Account Manually when the new window appears.


    The account type page will appear.
    Choose IMAP and click OK.


  2. Enter Account Settings
    A new page will appear. Complete all the values in the form.
      Account name can be anything you prefer.
      Enter your name and preferred email address.
      Adjust the IMAP and SMTP servers to be mail.messagingengine.com
      Ensure your User Name contains your complete FastMail username

    The result will look similar to the image below...

  3. Set Advanced Receiving Options
    Click the button for advanced receiving options

    Check the box next to This IMAP service requires... (SSL).

  4. Set Advanced Sending Options
    Click the button for advanced receiving options

    Check the box next to SMTP service requires... (SSL).
    Check the box next to Override SMTP port. Set the value to: 465
    Check the box next to SMTP Server requires authentication
    You can set the radio button to use the same settings as the receiving server.

  5. Set Other Options
    Click on the Options tab at the top of the form.

    Disable the Partially receive messages option.
    Set the Root Folder to be INBOX.
    Check the box next to Live Sync.
    Check the box next to Only connect to Inbox
    Check the box next to Connect immediately on Launch

  6. Create the account
    Press the OK button to create the account.

    Entourage 2008 will now connect to the FastMail servers.

    Upon successful completion, your folder tree should appear similar to below:

  7. Verify Server Folder Locations
    Now that Entourage has accessed your account. It is important to verify that Entourage uses all of the special purpose folders in your account.

    Using the menu, choose Entourage / Account Settings....

    The account listing will appear. Double-click on your email account to open the settings.

    Click on the Advanced tab at the top of the form.

    Verify that the sent entry is set to: INBOX.Sent Items
    Verify that the drafts entry is set to: INBOX.Drafts
    Verify that the junk e-mail entry is set to: INBOX.Junk Mail

    In addition, verify that the Deleted items entry is set to: INBOX.Trash

    Press the OK button to complete your settings changes.

  8. Configuration is Complete
    Upon successful setup, your folder tree should appear similar to below:

Special Notes

Entourage 2008 can leverage the IMAP IDLE capabilities of your FastMail account.

The advantage to you is that you will be notified of new email messages automatically (it will not depend upon your send/receive schedule).
If your send/receive schedule is every 10 minutes, you will still receive new messages as soon as they arrive.


Last modified on: Thu Feb 4 18:00:00 UTC 2010