Major Enhancements to Fastmail Accounts

FastMail.FM is increasing quotas for mail and file storage as well as increasing bandwidth quota for the various service levels. In addition, a special offer is available for members to upgrade. You can find the specifics from the table below. The increased storage/bandwidth quota should go into effect sometime during September 2004.

GUEST ACCOUNT MEMBER ACCOUNT FULL ACCOUNT ENHANCED ACCOUNT
Improved Old Improved Old Improved Old Improved Old
Mail storage quota 10MB 10MB 16MB 16MB 600MB 50MB 2GB 150MB
Monthly bandwidth quota 40MB 40MB 80MB 80MB 300MB 200MB 1GB 750MB
Hourly bandwidth quota 20MB 20MB 30MB 30MB 150MB 100MB 500MB 250MB
Hourly message quota 80 80 200 200 1000 500 2000 1000
Free extra bandwidth 0MB 0MB 0MB 0MB 600MB 0MB 2GB 0MB
File storage quota 1MB 250KB 1MB 250KB 30MB 20MB 250MB 150MB
You can click on the items on the left to know what they mean.

Special offer for Member level subscribers: Member level users can trade in their existing accounts for a $14.95 credit after upgrading to Full or Enhanced accounts.

  1. That all sounds great! But, need I pay anything extra?

    2. You need not pay anything extra! All these features come at no extra cost!!

  2. When will these changes be in effect?

    3. We should be implementing these in September.

  3. Do existing users get this benefit?

    4. Yes, the changes are applicable to existing users as well as new users!

  4. What does that "Special offer for Member subscribers" mean?

    5. Member account holders will get a $14.95 credit added to their balance after upgrading to Full or Enhanced accounts. The special offer applies to all Member level users, no matter how long you've been with us, and how much you originally paid! After you use this offer and upgrade to Full/Enhanced, your fallback-level will be set to Guest, which means that if you don't renew your Full/Enhanced accounts on their expiry, your account will be converted to a Guest account rather than a Member account.

  5. Will the extra storage(or bandwidth) I've purchased be added to my account?

    6. Yes, any extra storage/bandwidth you had already purchased will be added to your quota. For example, if you were at the Enhanced level, and had already purchased 500MB of storage space, your new quota will be 2000MB + 500MB = 2.5GB

  6. I am a Member now; can I upgrade to full now, or do I have to wait to get the discount?

    7. You have to wait until the changes are in effect.

  7. What do you mean by the "Mail storage quota" item?

    8. Mail storage quota is the amount of storage space(in megabytes) for email.

  8. What do you mean by the "Monthly bandwidth quota" item?

    9. Monthly bandwidth is the amount of email traffic(measured in megabytes) allowed for an account in a month. A one megabyte message to one recipient results in two megabytes of traffic, since it is received from your PC (1MB) and sent to the recipient (1MB). Sending a one megabyte message to nine people creates ten megabytes of traffic, using the same logic.

  9. What do you mean by the "Hourly bandwidth quota" item?

    10. Hourly bandwidth is the maximum amount of email(in megabytes) that can be transferred for an account in an hour.

  10. What do you mean by the "Hourly message quota" item?

    11. Number of message items permitted through an account in one hour. A "message item" is one message sent to one recipient.

  11. What do you mean by the "Free extra bandwidth" item?

    12. This is a free one time bandwidth allocation for the Full/Enhanced accounts. You can draw from this freely when you go over your monthly bandwidth quota - this is useful when you need a bit of extra bandwidth for archiving, migrating mail, etc. Its just like extra bandwidth you buy. Your extra bandwidth is used up only when you go over your regular monthly quota.

  12. What do you mean by the "File storage quota" item?

    13. Maximum amount of storage available in your file space.

  13. Well, I understand the whole story. How do I know my current service level and my fall-back service level?

    14. You can login to your account, go to 'Options' -> 'Account Status' to check your service level and fall-back service level.

  14. I have a Full account that is supposed to drop back to Member. Can I get credit for the member fees and use it to buy a further 2 year subscription on my Full account?

    15. No unfortunately. The offer is only for upgrading to a new Full or Enhanced subscription.

  15. If a member upgrades, using this offer to Full, and then doesn't renew, he will default to Guest. Would he have the option to pay the regular $14.95 to become a member or is his Member status lost forever?

    16. They can restore the Member status anytime by paying the regular $14.95

  16. If I upgrade to Full, and don't renew in time, and end up back at Guest, but I have too much email stored, is there a grace period when I can delete it or upgrade back my membership?

    17. You have to make sure that your account is not over quota, or your account will stop accepting new mails immediately when you are over quota.

  17. Will there be any increase in the upload limits on the file storage?

    18. Not at the moment, unfortunately. However, we are looking into increasing this soon.

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